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Privacy Policy

Last Updated: June 5, 2026

This Privacy Policy explains how MAGIK COMPUTE PTE. LTD., operating the MagikCompute service (“MagikCompute,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you use our website, console, APIs, documentation, workspaces, API keys, credits, billing, observability features, and related services collectively, the “Services”.

By using the Services, you acknowledge that we process your information as described in this Privacy Policy.

Information We Collect​

We may collect the following types of information.

1.1 Account Information​

When you create or access an account, we may collect:

  • name;

  • email address;

  • profile image;

  • account ID;

  • login provider information;

  • authentication status;

  • account settings.

If you log in through Google, GitHub, or another supported provider, we may receive account information from that provider.

1.2 Workspace Information​

When you use Workspaces, we may collect:

  • workspace name;

  • workspace description;

  • workspace settings;

  • workspace configurations;

  • API key metadata;

  • usage data related to the workspace;

  • observability settings.

1.3 API Usage Data​

When you use our APIs, we may collect:

  • prompts and inputs;

  • model outputs;

  • request metadata;

  • model name;

  • endpoint used;

  • timestamp;

  • API key identifier;

  • workspace identifier;

  • token usage;

  • request status;

  • error messages;

  • latency;

  • cost or billing-related usage data.

1.4 Billing Information​

When you purchase credits or use paid Services, we may collect:

  • credit balance;

  • transaction records;

  • invoice information;

  • payment status;

  • billing contact information;

  • tax-related information, if applicable.

Payments are processed by Stripe. We do not store full payment card information.

1.5 Technical and Log Data​

We may automatically collect:

  • IP address;

  • browser type;

  • device information;

  • operating system;

  • pages visited;

  • actions taken in the console;

  • cookies or similar identifiers;

  • diagnostic logs;

  • security logs.

1.6 Communications​

If you contact us, we may collect:

  • your name;

  • email address;

  • message content;

  • support request details;

  • attachments or screenshots you provide.

How We Use Information​

We use information to:

  • provide and operate the Services;

  • create and manage accounts;

  • authenticate users;

  • manage Workspaces;

  • create and manage API keys;

  • process API requests;

  • generate model outputs;

  • calculate usage and billing;

  • manage credits and invoices;

  • provide observability and usage logs;

  • troubleshoot errors;

  • respond to support requests;

  • improve reliability, security, and performance;

  • prevent fraud, abuse, and unauthorized access;

  • enforce our Terms;

  • comply with legal obligations.

API Requests and Model Data​

When you use MagikCompute APIs, your prompts, inputs, outputs, and request metadata may be processed to provide the model response and related Services.

This data may be used to:

  • route requests to models;

  • generate outputs;

  • calculate token usage and cost;

  • provide logs and observability;

  • diagnose errors;

  • prevent abuse;

  • maintain service security.

You should not submit highly sensitive information unless you have the legal right to do so and the Services are appropriate for that use.

Cookies and Similar Technologies​

We may use cookies, local storage, and similar technologies to:

  • keep you logged in;

  • remember preferences;

  • secure the Services;

  • analyze usage;

  • improve performance;

  • support product functionality.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

How We Share Information​

We may share information with third-party service providers that help us provide, secure, and improve the Services, including:

  • payment processing;

  • authentication;

  • hosting and infrastructure;

  • analytics and monitoring;

  • observability;

  • customer support;

  • model inference;

  • legal and compliance support.

Payments are processed by Stripe.

We may also share information if required by law, court order, legal process, or to protect the rights, safety, and security of MagikCompute, our users, or others.

We do not sell your personal information for money.

Third-Party Services​

The Services may rely on third-party services, including payment providers, authentication providers, hosting providers, monitoring tools, observability tools, and model inference providers.

These third-party services may process information as necessary to provide their services.

Their use of information may be governed by their own terms and privacy policies.

Data Retention​

We keep information only as long as needed to provide the Services, comply with legal obligations, resolve disputes, prevent abuse, and maintain security.

Different types of data may be kept for different periods.

For example:

  • account data may be kept while your account is active;

  • billing records may be kept as required for tax and accounting purposes;

  • API usage logs may be kept for billing, debugging, observability, abuse prevention, and security;

  • support communications may be kept to resolve issues and improve support.

When data is no longer needed, we may delete, anonymize, or aggregate it.

Security​

We use reasonable technical and organizational measures to protect information.

These measures may include:

  • encrypted connections;

  • access controls;

  • monitoring;

  • logging;

  • credential protection;

  • internal security procedures.

However, no system is completely secure. You are responsible for protecting your account, devices, passwords, and API keys.

Your Rights​

Depending on where you live, you may have rights to:

  • access your personal information;

  • correct inaccurate information;

  • request deletion;

  • object to certain processing;

  • request a copy of your information;

  • withdraw consent where applicable;

  • opt out of certain communications.

To make a request, contact us at official@jalapeno-cloud.ai.

We may need to verify your identity before responding. Some information may be retained if required for legal, security, billing, or fraud prevention reasons.

International Data Transfers​

We may process and store information in countries other than your country of residence.

These countries may have different data protection laws. Where required, we use appropriate safeguards for international transfers.

Children​

The Services are not intended for children under 13, or under the minimum age required by applicable law.

We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us at official@jalapeno-cloud.ai.

Changes to This Privacy Policy​

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by posting the updated Privacy Policy on our website or through the console.

Your continued use of the Services after the updated Privacy Policy becomes effective means you acknowledge the updated policy.

Contact Us​

If you have questions about this Privacy Policy or your personal information, contact us at:

MAGIK COMPUTE PTE. LTD.

Email: official@jalapeno-cloud.ai